---
title: Use the In Progress Feature to Manage Leads
description: Use the In Review Feature to Manage Leads
---
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27 April 2026
# Use the In Progress Feature to Manage Leads
## Learn how to use the In Progress feature in Stryd to manage active leads and communicate progress with your team.
#### Overview
The **In Progress** feature helps you track customers who are actively being worked on. It ensures that everyone on your team knows which customers are in progress, reducing duplication and keeping workflows organised.
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#### Steps
### Move a Customer to In Progress from a Stryd tab
• Locate the customer from any tab (e.g., Due For Review, Detected Opportunities, Other Customers).
• Click the three dots on the customer card.
• Select **Move to In Progress**.
• (Optional) Add a note explaining why the customer is being moved.
• Click **Submit**.
The customer will now appear in the In Progress tab.
### Move a Customer to In Progress from a Customer Record
• Open the customer’s details page.
• Stay on the **Overview** tab.
• Click **Move to In Progress**.
• (Optional) Add a note.
• Click **Submit**.
The customer will now be added to the In Progress tab.
### Remove a Customer from In Progress
• Go to the **In Progress** tab.
• Find the customer you have finished working on.
• Click the three dots on the customer card.
• Select **Remove from In Progress**.
The customer will return to your general customer list.
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#### When to Use / Common Scenarios
- **Actively working on a customer:** Mark them as In Progress to signal progress.
- **Coordinating with teammates:** Use it to avoid duplicate follow-ups.
- **Managing workflow:** Move customers back when action is complete or needs to pause.
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#### Outcome
Customers marked as **In Progress** are removed from Stryd''s active lead tabs and stored in a dedicated space until you finish working with them. This keeps your lead lists clean and makes it easy to see who’s being handled.
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#### Support
If you need help, contact **support@stryd.au**.
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### Quick Steps
• Find a customer from any tab.
• Click the three dots and select **Move to In Progress**.
• (Optional) Add a note and submit.
• Open the In Progress tab to view active customers.
• Remove customers when work is complete by selecting **Remove from In Progress**.
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