--- title: Solving email domain issues in Stryd description: Solving email domain issues in Stryd --- [Skip to content](https://knowledge.stryd.au/solving-email-domain-issues-in-stryd#main-content) English - Australia Show submenu for translations [Submit a query or issue](https://knowledge.stryd.au/kb-tickets/new?hsLang=en-au) ![stryd-capsule-rgb](https://knowledge.stryd.au/hubfs/stryd-capsule-rgb.svg) Open main navigation Close main navigation - English - Australia Show submenu for translations - [Submit a query or issue](https://knowledge.stryd.au/kb-tickets/new) - [Book a 15 min support call](https://meetings-ap1.hubspot.com/sara-arganese/15-min-support-call-sara) [Book a 15 min support call](https://meetings-ap1.hubspot.com/sara-arganese/15-min-support-call-sara) How can we help you? - There are no suggestions because the search field is empty. 1. [Stryd Broker](https://knowledge.stryd.au/?hsLang=en-au) 2. [How to use Stryd](https://knowledge.stryd.au/how-to-use-stryd?hsLang=en-au) 11 March 2026 # Solving email domain issues in Stryd ## This guide will help you identify and fix the most common causes so your domain can validate successfully. When setting up your **email domain in Stryd**, the system validates your domain using DNS records. If your domain does **not validate**, it is usually caused by one of the following: • The DNS records were **copied incorrectly from Stryd** • The DNS records were **added to the wrong DNS provider** #### Step 1: Check the DNS records were entered correctly When adding the CNAME records from Stryd: • Ensure the **record type is CNAME** • Confirm the **Name/Host** value matches exactly • Confirm the **Target/Value** matches exactly • Check that **no extra spaces or characters** were added Even small differences will cause validation to fail. --- #### Step 2: Confirm where your DNS is managed Your domain may be purchased through one provider but **managed by another DNS provider**. For example: You may have purchased your domain through **GoDaddy**, but the DNS may actually be managed by **Webcentral** or another provider. You must add the records to the **system that manages your DNS**. --- #### Step 3: Find your DNS provider To identify where your DNS is managed: 1. Go to [http://dnschecker.org/ns-lookup.php](http://dnschecker.org/ns-lookup.php) 2. Enter your **domain name** 3. Check the **Name Server (NS) results** Example: ![DNS image](https://knowledge.stryd.au/hs-fs/hubfs/DNS%20image.png?width=670&height=209&name=DNS%20image.png) These results show which system controls your DNS. --- #### Step 4: Identify the DNS provider If you're unsure who manages the name server: • Copy the **name server address** • Search it in Google Example: ![](https://knowledge.stryd.au/hs-fs/hubfs/image-png.png?width=1031&height=447&name=image-png.png) #### Step 5: Add the records in the correct system Once you know the DNS provider: 1. Log in to that provider’s DNS portal 2. Open **DNS or Zone Management** 3. Add the **CNAME records provided by Stryd** 4. Save your changes DNS updates can take a short time to propagate. --- #### If validation still fails Check that: • Records are **CNAME**, not TXT or A records • The **values match Stryd exactly** • The records were added to the **correct DNS provider** For Help from the Stryd team, submit a query via Help or email support@stryd.au - [FAQs](https://knowledge.stryd.au/faqs?hsLang=en-au) - [How to use Stryd](https://knowledge.stryd.au/how-to-use-stryd?hsLang=en-au) [![stryd-capsule-rgb](https://knowledge.stryd.au/hubfs/stryd-capsule-rgb.svg "stryd-capsule-rgb")](http://stryd.au) [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, Moneycatcha Pty Ltd