---
title: Link Properties and Loans in Stryd
description: Link Properties and Loans in Stryd
---

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29 September 2025

# Link Properties and Loans in Stryd

## Learn how to link multiple properties and loans in Stryd so that Loan-to-Value Ratios (LVRs) are calculated correctly.

 

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#### Overview

When a customer has multiple loans and properties, Stryd needs to know how each loan relates to each property. By linking them correctly, you ensure that LVRs are accurate and loan offers reflect the correct structure.

#### Steps

### From the Retention Leads Screen

1. Open the **Retention Leads** screen.
2. Click the **Incomplete Data** tab.
3. Select the message that shows customers with multiple loans and securities.
4. Choose the customer record you want to update.

### Link Properties and Loans

1. Go to the **Loan Groupings** tab.
2. On the left, review the **Loans** list.
3. On the right, review the **Properties** list.
4. Label each loan with a group name.
5. Label each property with the corresponding group name.
   
     - This links the correct property to the correct loan.
6. Save your changes.

### Verify Loan Offers

1. Go to the **Loan Offers** tab.
2. Review the new **Loan Groups** created (one per loan–property pair).
3. Confirm that each loan group has its own LVR.

#### When to Use / Common Scenarios

- When a customer has **multiple loans and multiple properties**.
- When the system prompts you to fix **incomplete data** for loan–property mapping.

#### Outcome

Each loan and property will be correctly linked. Stryd will calculate **individual LVRs** for each loan group. Loan offers will reflect the correct structure for every combination.

#### Troubleshooting / Tips

- Always save changes after linking loans and properties.
- If LVRs look incorrect, check that each loan and property is labelled with the right group.

#### Support

If you need help, contact **support@stryd.au**.

---

#### Quick Steps

- Open Retention Leads.
- Click **Incomplete Data**.
- Select affected customer.
- Go to **Loan Groupings**.
- Label loans with group names.
- Label properties with matching group names.
- Save changes.
- Review loan groups and LVRs under **Loan Offers**.

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