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Enable and Use Manual Rate Estimation in Stryd

Learn how to enable the Manual Rate Estimation feature in Stryd and understand how estimated rates are calculated and displayed for manual loans.

 

 

Overview

Manual Rate Estimation helps you keep customer loan data current by estimating a loan’s current interest rate. It uses the RBA cash rate changes between the recorded loan rate date and today’s date to estimate the rate automatically. This feature ensures that Stryd’s savings and priority calculations reflect a more accurate rate for manual loans.

Steps

Enable Manual Rate Estimation

  1. Log in to Stryd.

  2. Click Settings.

  3. In the Broker Preferences section, find Estimated Rate.

  4. Read the short introduction explaining how the feature works.

  5. Click the radio button next to Enable Estimated Rate.

    • This activates the feature for your account.

How the Estimation Works

  • Stryd uses existing manual loan data that includes:

    • Interest Rate, and

    • A date associated with that rate (either Interest Rate Effective Date or Loan Start Date).

  • If the Interest Rate Effective Date is blank, Stryd will use the Loan Start Date.

  • The estimated rate is calculated based on RBA cash rate changes between the recorded date and the current date.

View Estimated Rates for a Customer

  1. Go to the Customer Record (e.g., “George Jones”).

  2. Review the Manual Loan information.

    • You’ll see columns for both the Entered Rate and the Estimated Rate.

  3. Click the Loans tab to view more detail.

  4. To check or edit loan details:

    • Click Edit next to the loan.

    • Review or update the Interest Rate Effective Date and Loan Start Date fields.

How Stryd Uses the Estimated Rate

  • Once enabled, Stryd automatically:

    • Calculates the Estimated Rate.

    • Uses the Estimated Rate (instead of the entered rate) when comparing the loan to market rates.

    • Determines customer savings and lead priority based on this estimated rate.

  • You can view this data in both the Loan Offers and Loans tabs.

When to Use / Common Scenarios

  • Updating customer loan comparisons: Ensure retention leads use up-to-date rate estimates.

  • Manual loan entries: Improve accuracy when the actual current rate is not available.

Outcome

When Manual Rate Estimation is enabled, Stryd automatically estimates and applies a current interest rate for manual loans. The feature updates savings and retention lead calculations using this estimated rate.

Troubleshooting / Tips

  • Ensure each manual loan includes either an Interest Rate Effective Date or a Loan Start Date.

  • If estimated rates are not appearing, check that Enable Estimated Rate is switched on in Settings.

  • Contact support if calculations don’t appear consistent with your expectations.

Support

If you need help, contact support@stryd.au.

Quick Steps

  • Log in to Stryd.

  • Go to Settings > Broker Preferences.

  • Enable Estimated Rate.

  • Confirm each loan has an interest rate and date.

  • Review estimated rates under Loan Offers or Loans.

  • Use estimated rates in retention comparisons.

  • Contact support@stryd.au if you need help.